Privacy Policy

1. Who we are

Swan CCTV ("we", "us", or "our") provides alarm and CCTV design, installation, and support services in Hong Kong and Macau. This Privacy Policy explains how we collect, use, and protect personal information when you use www.swancctv.com or contact us for a quote or service.

2. Information we collect

We may collect information you provide directly, including:

• Name, email address, phone number, and company or property details
• Customer type, service interests, and message content from our contact form
• Communication history via phone, WhatsApp, email, or site inquiry
• Technical data such as IP address, browser type, and pages visited (via standard web logs or analytics, if enabled)

3. How we use your information

• To respond to inquiries and provide quotes, surveys, installation, and support
• To manage appointments, project delivery, and after-sales service
• To improve our website, products, and customer experience
• To comply with legal, regulatory, or accounting requirements
• To send service-related messages (for example, appointment confirmations)

4. Sharing of information

We do not sell your personal information. We may share information with trusted service providers (such as email delivery, hosting, or payment processors) only as needed to operate our business, or when required by law. Where we work with product manufacturers or monitoring partners for your project, we share only what is necessary to deliver the service you requested.

5. Data retention and security

We retain personal information only as long as needed for the purposes above, or as required by law. We take reasonable technical and organisational measures to protect information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure.

6. Cookies and similar technologies

Our website may use essential cookies required for basic functionality, and may use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings.

7. Your choices

You may request access to, correction of, or deletion of personal information we hold about you, subject to applicable law. To make a request, contact us using the details on this page.

8. Contact us

For privacy questions or requests, contact Swan CCTV using the details on this page.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of our website after changes means you accept the revised policy.