Support

Swan IP-PBX provides on-site support service to our existing customers, including:

• On-site IP-PBX Server, IP-PBX software, IP-Fax gateway administrative and trouble shooting
• Phone, Power supply and Gateway repair
• Regular periodic checkup
• Annual maintenance

Our support team coverage

• Hong Kong, HKSAR
• Macau
• Guangdong Province (Shenzhen, Zhuhai, Zhongshan, Dongguan, Guangzhou, Shantou)
• Shanghai

Warranty - for End-users

• IP-IPX system - 12-months on-site one by one replacement. 4-hours response time.* (upon stock available or replace with similar items)
• Phone - 12-months on-site one by one replacement. 4-hours response time.* (upon stock available or replace with similar items)
• Gateway - 12-months on-site warranty or under warranty period.